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Terms & Conditions

Effective Date: October 20, 2025
Last Updated: October 20, 2025

 

Welcome to Matita’s Cleaning Service. By accessing or using our website https://www.matitascleaning.com or booking any of our services, you agree to the following terms and conditions. Please read them carefully before using our site or scheduling a cleaning.

 

1. General Information

 

Matita’s Cleaning Service (“we,” “our,” or “us”) provides professional residential and commercial cleaning services throughout the Chicagoland area, this includes Lake County, McHenry County, and Cook County. These Terms apply to all visitors, users, and clients of our website and services.

 

2. Service Agreements

 

When booking a cleaning service, you agree to provide accurate information regarding your property, requested services, and scheduling preferences.
We reserve the right to adjust service pricing or duration based on property size, condition, or additional requests.

 

3. Cancellations and Rescheduling

 

We understand that plans can change.

  • Cancellations must be made at least 24 hours in advance to avoid a cancellation fee.

  • Same-day cancellations may result in a partial charge or loss of deposit, depending on the booking type.

  • If we must reschedule or delay a service due to unforeseen circumstances (e.g., severe weather or staff illness), we will notify you as soon as possible.

 

4. Payments

 

Payment is due at the time of service unless otherwise agreed upon.
We accept payments through the methods offered on our website or by invoice. All prices are listed in U.S. dollars and are subject to applicable taxes or fees.

 

5. Satisfaction Guarantee

 

Your satisfaction is important to us. If you are not satisfied with a cleaning, please notify us within 24 hours so we can address the issue promptly. We do not provide refunds but will make reasonable efforts to correct any concerns.

 

6. Liability

 

Matita’s Cleaning Service carries appropriate liability insurance. However, we are not responsible for:

  • Pre-existing damage or wear and tear

  • Items not properly secured or fragile items not disclosed prior to cleaning

  • Allergic reactions or damages caused by products requested by the client

We take great care in performing our services but recommend that clients store valuables in a safe place before cleaning.

 

7. Use of Website

 

By using our website, you agree to:

  • Use it only for lawful purposes

  • Not attempt to disrupt, damage, or gain unauthorized access to the website or its data

  • Refrain from copying or redistributing any content without written permission

All text, logos, and media on this website are the property of Matita’s Cleaning Service unless otherwise stated.

 

8. Third-Party Links

 

Our website may contain links to other websites (such as Google Maps, Care.com, or social media). We are not responsible for the content or privacy practices of external sites.

 

9. Changes to Terms

 

We may update these Terms at any time without prior notice. Updated versions will be posted on this page with a revised effective date.

 

10. Contact Us

 

For questions about these Terms or our services, please contact:

📧 matitascleaningservice@gmail.com
📍 Round Lake Beach, Illinois

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